The Clean Method

Returns

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with the original tags and labels attached.

return process

To return an item, please contact customer service at support@thecleanmethod.store to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

The Clean Method LLC

ATTN: Returns

10 Willard Road, Floor 2, Norwalk CT 06851

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use a prepaid shipping label enclosed with your package. If you use the prepaid shipping label, $2.00 will be deducted from your return to cover shipping charges.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow up to at least (7) days from the receipt of your item to process your return. Refunds may take up to 20 business days to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please note:

• A 10% restocking fee will be charged for all returns.
• Sale items are FINAL SALE and cannot be returned.